1. Provide ongoing support for applications to ensure they function correctly. 2. Perform routine maintenance, updates, and patches to keep applications up-to-date and secure. 3. Respond to and resolve application-related incidents promptly. Conduct root cause analysis to prevent recurrence of issues and ensure long-term solutions. 4. Monitor application performance and identify areas for improvement. Implement optimisation strategies to enhance application efficiency and user experience. 5. Manage and implement changes to applications in a controlled and systematic manner. Ensure that changes are tested and documented to minimise disruptions. 6. Liaise with software vendors to manage contracts, licenses, and service level agreements (SLAs). 7. Collaborate with stakeholders to understand business requirements and align application services accordingly.
1. Defining data elements and establishing policies and procedures for data collection 2. Coordinating with different departments to identify and understand their data requirements 3. Maintaining and ensuring the quality, integrity, and compliance of data across the organization 4. Overseeing data migration, transformation, and validation processes 5. Implementing data standards, rules, and quality requirements 6. Providing support for data warehousing, mining, and distribution 7. Resolving data issues and discrepancies and ensuring data consistency 8. Developing and maintaining data catalogs, dictionaries, and taxonomies 9. Conducting regular data audits to verify data accuracy and integrity 10. Advising and training staff on data management and quality principles 11. Implementing data privacy policies and ensuring compliance with regulations