Proficiency in understanding and applying specific software tools, systems, or technologies to perform tasks, solve problems, and optimise processes within an IT environment
1. Provide ongoing support for applications to ensure they function correctly.
2. Perform routine maintenance, updates, and patches to keep applications up-to-date and secure.
3. Respond to and resolve application-related incidents promptly. Conduct root cause analysis to prevent recurrence of issues and ensure long-term solutions.
4. Monitor application performance and identify areas for improvement. Implement optimisation strategies to enhance application efficiency and user experience.
5. Manage and implement changes to applications in a controlled and systematic manner. Ensure that changes are tested and documented to minimise disruptions.
6. Liaise with software vendors to manage contracts, licenses, and service level agreements (SLAs).
7. Collaborate with stakeholders to understand business requirements and align application services accordingly.
