Data Storyboarding

1. Develop and implement strategies to enhance the overall customer experience across all touchpoints in the telecommunications service journey. 2. Lead cross-functional initiatives to identify and address customer pain points, streamlining processes to improve satisfaction and loyalty. 3. Analyze customer feedback, survey data, and interaction metrics to gain insights into customer needs and preferences. 4. Collaborate with marketing, sales, and product teams to ensure a consistent and positive customer experience that aligns with brand values. 5. Design and oversee the execution of customer experience programs, including loyalty rewards, personalized communication, and proactive customer service. 6. Monitor and report on customer experience performance, setting KPIs and benchmarks to measure success and drive continuous improvement. 7. Manage customer experience projects, ensuring they are delivered on time, within budget, and achieve desired outcomes. 8. Foster a customer-centric culture within the organization, providing training and support to staff on best practices in customer service and engagement. 9. Liaise with technology teams to leverage digital tools and platforms that enhance the customer experience, such as self-service portals and mobile apps. 10. Respond to escalated customer issues, providing resolution and feedback to prevent future occurrences.

1. Analyze customer data specific to the telecommunications industry, including usage patterns, service preferences, and satisfaction levels. 2. Utilize advanced analytics and statistical methods to segment customers and predict behaviors such as churn, upsell opportunities, and service adoption. 3. Collaborate with cross-functional teams, including marketing, sales, and product development, to leverage customer insights for targeted campaigns and product enhancements. 4. Monitor and assess the impact of telecommunications market trends on customer behavior and expectations. 5. Develop and maintain dynamic reports and dashboards that provide actionable insights into customer demographics, behaviors, and lifecycle stages. 6. Conduct customer journey mapping to identify key touchpoints and opportunities for improving the customer experience. 7. Design and implement customer surveys, focus groups, and other research initiatives to gather qualitative insights. 8. Provide data-driven recommendations to inform customer retention strategies and loyalty programs. 9. Communicate complex analytical findings to non-technical stakeholders in a clear and compelling manner. 10. Support the creation of personalized customer communications and offers based on data-driven segmentation and profiling.

Analyse data from multiple digital sources to provide actionable insights for improving user experience, content effectiveness, and marketing strategies Measure and report on digital marketing campaign performance against ROI and KPIs Develop and deliver regular reports and dashboards to communicate key metrics and insights to stakeholders Recommend and implement optimization strategies for digital marketing campaigns, website user experience, and other digital initiatives

Design visual merchandising plans Create artistic effects for store displays Execute display concepts in store windows Enhance product visibility and appeal through creative displays

Create visually appealing designs for various marketing materials including posters, banners, flyers, and brochures Develop packaging designs that align with brand guidelines and appeal to target audiences Design digital assets such as social media graphics, website banners, and email templates Collaborate with marketing teams to conceptualize and execute promotional campaigns Ensure all designs adhere to brand standards and are consistent across different platforms Stay updated with industry trends and incorporate innovative design techniques Conduct research and gather visual references to inspire new design concepts

Develop creative visual merchandising plans and strategies that align with brand goals and target customer demographics Coordinate with marketing and sales teams to ensure that visual merchandising supports current promotions and sales initiatives Ensure visual consistency across all retail outlets Evaluate the impact of visual merchandising on sales and customer engagement Oversee the implementation of visual merchandising plans Ensure store and window displays effectively promote the brand and products Integrate digital signage and interactive displays to enhance the shopping experience and provide dynamic content Utilise eco-friendly materials and practices in visual merchandising displays