Infrastructure Support

1. Provides data centre systems maintenance and monitoring service and basic support in data centre equipment installation. 2. Monitors data volume, maintains internal documentation, and performs independent troubleshooting of recurring issues whenever required. 3. Assists with the set-up of data centre facilities and equipment. 4. Required to be on standby with on-call availability with varied shifts including nights, weekends, and holidays to resolve data centre related incidents. 5. Works in a team setting and is proficient in database administration, infrastructure concepts, and database management-related tools and techniques. 6. Familiar with the relevant software platforms on which the database is deployed. 7. Able to resolve issues quickly and effectively as they arise. 8. Methodically identifies the cause of the issue, evaluates it, and develops a solution in collaboration with the team. 9. Able to communicate effectively and displays high service level standards.

1. Identifies, tests, and deploys all database technologies and support tools. 2. Ensures system improvements are successfully implemented and is responsible for verifying all data to be entered into the database meets set standards and requirements. 3. Installs, configures, and maintains the database infrastructure within assigned span-of-control. 4. Assists in project planning by establishing work plans, estimates, milestones, and schedules. 5. Required to be on standby with on-call availability to resolve database related incidents. 6. Works in a team setting and is proficient in database administration, database management-related tools and techniques. 7. Familiar with the relevant software platforms on which the database is deployed. 8. Able to quickly and effectively solve issues as they arise. 9. Methodically identifies the cause of the issue, evaluates it and develops a solution in collaboration with the team. 10. Able to communicate effectively and displays high service level standards.

1. Performs routine infrastructure operations and maintenance activities. 2. Assists with monitoring infrastructure performance. 3. Checks for problems in existing systems and modifies work processes by following defined procedures, processes, and quality standards. 4. Required to be on standby with on-call availability with varied shifts including nights, weekends, and holidays. 5. Works in a team setting and is proficient in infrastructure systems and network-related tools and techniques required by the organisation. 6. Familiar with the relevant software platforms on which the database is deployed. 7. Able to solve issues quickly and effectively as they arise. 8. Methodically identifies the cause of the issue, evaluates it, and develops a solution in collaboration with the team. 9. Able to communicate effectively and displays high service level standards.

1. Monitors and identifies incidents in hardware and software components across the organization. 2. Analyzes problems, performs troubleshooting, and responds to incidents on the system. 3. Maintains technical and systems documentation. 4. Works in a team setting and is proficient in database systems, network and infrastructure, and monitoring tools and techniques required by the organization. 5. Familiar with the relevant software platforms on which the solutions are deployed. 6. Possesses strong critical thinking skills to identify issues. 7. Analyzes and resolves problems, and addresses technical challenges.

1. Responsible for supporting the planning, operations, and optimisation of wireless networks and systems. 2. Configures the network infrastructure necessary for wireless communications, and monitors and troubleshoots issues to maintain the quality and performance of wireless networks. 3. Ensures that wireless network activities are documented appropriately and in compliance with the required procedures and standards. 4. Familiar with wireless networking technologies, and proficient in the use of simulation software, programming languages, and database servers. 5. Detail-oriented and enjoys problem-solving or troubleshooting. 6. Works well in teams and is able to prioritise tasks effectively.

1. Supports security systems, operation administration, monitoring and maintenance of cyber security systems and applications. 2. Monitors security alerts and events. 3. Collects and documents information based on established practices. 4. Supports the preparation and publishing of security advisories. 5. Assists with the analysis of security-related information and events, escalation of incidents for validation and remediation. 6. Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays. 7. Familiar with cyber security standards, protocols and frameworks. 8. Knowledgeable in using various cyber security tools and techniques to monitor and resolve incidents. 9. Alert and vigilant in performing monitoring activities. 10. Able to analyse and resolve security-related issues critically. 11. Communicates clearly in interactions with others. 12. Coordinates effectively with team to perform security operations.