1. Analyze and evaluate the performance and functionality of Operation Support Systems (OSS) within the telecommunications network.
2. Gather and document requirements for OSS enhancements or new implementations based on business needs and network operations feedback.
3. Collaborate with OSS engineers and architects to translate business requirements into technical specifications.
4. Monitor OSS applications and platforms to ensure they meet performance standards and support network operations effectively.
5. Assist in troubleshooting OSS-related issues, providing analytical support to identify root causes and potential solutions.
6. Participate in the testing and validation of OSS updates, upgrades, and new deployments.
7. Develop and maintain OSS documentation, including user guides, process flows, and configuration details.
8. Provide training and support to network operations center (NOC) staff and other OSS users.
9. Analyze data from OSS tools to create reports and insights on network performance, incident management, and service quality.
10. Stay informed about the latest developments in OSS technologies and industry best practices.
