Sustainable Facilities Management

Manage branch staff personnel and oversee operations Implement and monitor procedures and policies Optimise staff resource allocation to ensure operational efficiency Oversee sales strategies implementation to meet strategic objectives Ensure staff compliance with standards and regulations Provide leadership and guidance for a positive work environment Resolve customer inquiries promptly for satisfaction Conduct performance evaluations and provide feedback Collaborate with senior management on business initiatives Integrate AI and digital solutions to improve workforce management and enhance customer experience Implement green retail initiatives and promote the use of eco-friendly packaging within the store

Lead and manage the performance of the department to ensure efficiency and productivity Develop and implement departmental policies, procedures, and processes to enhance organisational effectiveness Manage the department’s budget to optimise resource allocation Ensure compliance with legal and regulatory requirements Develop and maintain relationships with key stakeholders to support departmental objectives Provide leadership in achieving the department’s objectives by guiding team members Drive the integration of AI and data analytics to enhance demand forecasting, and improve product assortments Drive the implementation of sustainable business practices, such as sourcing ethically produced merchandise and eco-friendly waste management

Formulate and implement comprehensive policies for wholesale trade operations Establish detailed procedures for safe, efficient product handling, storage, and transportation Oversee and optimise logistics and supply chain processes for smooth operations Ensure adherence to health, safety, environmental, and trade compliance Develop and enforce security protocols to protect inventory, equipment, and data Prepare and approve the annual operations budget for cost-effective resource use Drive the implementation of sustainable practices and green technologies to reduce environmental impact and support corporate social responsibility

Oversee merchandising activities, including merchandise development planning, supplier planning, and inventory planning of fresh products Plan and execute feasibility studies for fresh goods, assessing and determining the optimal merchandise assortment, mix, and conceptualisation Establish and maintain relationships with suppliers to ensure timely and cost-effective procurement of merchandise Develop training programs and materials to educate staff on merchandising principles and standards, product knowledge, and visual merchandising techniques Communicates effectively on halal initiatives with suppliers and quality assurance & compliance team Leverage AI and data analytics to forecast demands and improve product assortments Prioritise sourcing ethically produced merchandise and implementing eco-friendly waste management

Collaborate closely with the Merchandising Manager to support merchandise development, supplier management, and inventory planning activities Source, negotiate, and acquire goods from both local and overseas suppliers Ensure that Halal-certified products are sourced from approved suppliers Analyse market trends and sales data to make informed buying decisions Leverage AI-driven tools for advanced demand forecasting and predictive analytics to enhance inventory planning and reduce overstock or stockouts Adopt digital platforms for supplier negotiations and procurement processes, enabling more effective communication and collaboration with both local and overseas partners Prioritise merchandise suppliers that adhere to eco-friendly practices and have a lower environmental impact

Sell products across departments (fresh, foodline, softline, hardline, grocery, personal care) Address customer inquiries on product features, pricing, and availability Collaborate with managers and team members to achieve sales targets Stay informed about new products, promotions, and changes in the inventory Ensure cleanliness and product organisation in sales areas Assist in inventory management and restocking Uphold company policies in sales and customer interactions Leverage AI and digital tools to provide personalised recommendations to customers Promote and sell eco-friendly products by highlighting their benefits to customers