Technology Strategy Formulation

Ensure proper integration with existing infrastructure, and programs them to automate retail receiving operations Conduct regular maintenance, diagnoses, and resolves hardware and software issues Monitor system efficiency, analyses performance data, and provides insights on identifying market trends and customer preferences Educate staff on the use and oversight of AI and robotic systems, including safety procedures, and provides ongoing technical support Keep abreast of technological advancements, implements system upgrades, and explores new applications to enhance retail processes and customer experiences

Develop and implement strategies to improve the customer journey across all channels, ensuring a seamless and satisfying experience Oversee the end-to-end process of order fulfillment, from order placement to delivery, ensuring timely and accurate completion Analyse data from various sources to gain insights into customer behavior, sales trends, and market opportunities, informing strategic decisions Build and maintain strong relationships with key partners, including vendors, logistics providers, and technology suppliers, to support and enhance omni-channel operations Manage and optimise e-commerce platforms, technology, and infrastructure to support smooth online operations and performance Utilise AI-driven tools to personalise customer interactions and product recommendation

Develop and execute initiatives to improve the online shopping experience and customer satisfaction Implement strategies to enhance product visibility and sales across online categories Ensure efficient and accurate order fulfillment, from processing to delivery Analyse e-commerce data to generate insights that inform strategic decisions and drive business performance Collaborate with partners, vendors, and internal teams to drive successful e-commerce initiatives Evaluate and integrate new technologies to enhance operational efficiency and scalability Drive the integration of sustainable practices in e-commerce operations

Optimise user interface (UI) and user experience (UX) on e-commerce platforms to ensure a seamless and engaging shopping experience Implement personalisation strategies based on customer preferences and behavior to increase satisfaction and loyalty Oversee the entire order fulfilment process, including inventory management, order processing, shipping, and returns, to ensure timely and accurate deliveries Utilise data analytics tools to track and analyze customer behavior, sales performance, and market trends Develop and maintain strong relationships with key business partners, such as suppliers, technology providers, and third-party logistics companies Plan and implement technology upgrades and infrastructure improvements to support omni-channel operations

Monitor and analyse real-time data to identify emerging consumer and shopper trends, preferences, and behaviors Leverage data analytics to derive actionable insights and support strategic decision-making, optimising business outcomes Promote and facilitate collaboration among various departments to ensure alignment and integration of e-business strategies and initiatives Implement and leverage digital tools and platforms to enhance business operations, improve efficiency, and facilitate information sharing across the organisation