Network Configuration and Troubleshooting

1. Provide ongoing support for applications to ensure they function correctly. 2. Perform routine maintenance, updates, and patches to keep applications up-to-date and secure. 3. Respond to and resolve application-related incidents promptly. Conduct root cause analysis to prevent recurrence of issues and ensure long-term solutions. 4. Monitor application performance and identify areas for improvement. Implement optimisation strategies to enhance application efficiency and user experience. 5. Manage and implement changes to applications in a controlled and systematic manner. Ensure that changes are tested and documented to minimise disruptions. 6. Liaise with software vendors to manage contracts, licenses, and service level agreements (SLAs). 7. Collaborate with stakeholders to understand business requirements and align application services accordingly.

1. Respond to IT support requests from end-users via phone, email, or ticketing system, ensuring prompt and courteous service. 2. Diagnose and troubleshoot basic hardware and software issues, including desktops, laptops, printers, and mobile devices. 3. Provide assistance with software installations, configurations, and updates for standard applications and operating systems. 4. Reset passwords and manage user accounts within Active Directory and other IT systems. 5. Document and track all support activities and resolutions in the IT service management system. 6. Escalate unresolved issues to Level 2 support and provide detailed information for further investigation.

1. oversee the planning, implementation, and management of IT systems and infrastructure to support organisational operations and goals. 2. lead IT projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards. 3. manage and optimise IT budgets and expenditures, balancing cost-effectiveness with operational needs and strategic objectives. 4. evaluate and recommend IT systems, hardware, software, and upgrades to enhance productivity and efficiency across departments. 5. ensure data security, integrity, and privacy through the implementation of robust cybersecurity measures and compliance with regulations. 6. collaborate with stakeholders to understand IT needs and priorities, aligning technology solutions with business strategies. 7. provide strategic guidance and technical expertise to resolve complex IT issues and challenges, ensuring continuous operations. 8. oversee IT staff, including recruitment, training, and performance management, to build a high-performing and cohesive team. 9. stay informed about emerging technologies and industry trends, evaluating their potential benefits and risks for the organisation. 10. establish and maintain IT policies, procedures, and standards to support governance and compliance requirements.

1. develop and implement information security strategies and programs to protect organisational data and systems. 2. conduct regular risk assessments and develop risk management plans to mitigate security threats and vulnerabilities. 3. develop and oversee incident response plans and procedures to address security incidents promptly and effectively. 4. ensure compliance with relevant security standards, regulations, and laws through audits, assessments, and continuous monitoring. 5. collaborate with executive management to align information security initiatives with business objectives and priorities. 6. manage and mentor a team of cybersecurity professionals, providing guidance and support in security operations. 7. monitor emerging threats and trends in cybersecurity, implementing proactive measures to safeguard against potential risks. 8. evaluate and recommend security technologies, tools, and solutions to enhance the organisation's security posture. 9. conduct security awareness training and education programs for employees to promote a culture of cybersecurity awareness. 10. prepare and present regular reports on the organisation's security status, incidents, and mitigation efforts.

1. configure and maintain network hardware, including routers, switches, and firewalls, to ensure smooth operation. 2. implement and monitor security measures to protect the network from unauthorised access and cyber threats. 3. diagnose and resolve network problems, such as connectivity issues and performance bottlenecks, to minimise downtime. 4. monitor network performance and optimise network configurations to ensure efficient and reliable operation. 5. plan and execute network upgrades and expansions to accommodate growth and new technologies. 6. collaborate with IT teams to design and implement network solutions that align with organisational goals. 7. conduct regular audits of network infrastructure to ensure compliance with security policies and regulations. 8. provide technical support and guidance to end-users on network-related issues and configurations. 9. maintain documentation of network configurations, processes, and procedures. 10. stay updated on network technologies and best practices to recommend and implement improvements.

1. install and configure operating systems and software applications on servers and workstations. 2. perform routine maintenance tasks, such as backups, patches, and updates, to ensure system reliability and security. 3. provide technical support to users, including troubleshooting hardware and software issues and resolving technical problems. 4. monitor system performance and optimise system configurations to ensure efficient and reliable operation. 5. manage and maintain virtualised environments and cloud infrastructure to support business operations. 6. implement and enforce security measures to protect systems from cyber threats and unauthorised access. 7. automate routine tasks and processes using scripting languages and configuration management tools. 8. collaborate with IT teams to design and implement infrastructure projects and system upgrades. 9. document system configurations, procedures, and troubleshooting steps for knowledge sharing. 10. stay informed about emerging technologies and best practices in systems administration.