Comptia A+

1. Understand the fundamentals of computer technology, networking, and security. 2. Identify hardware, peripheral, networking and security components. 3. Understand the basic functionality of the operating system and basic troubleshooting methodology, practice proper safety procedures, and will effectively interact with customers and peers.

1. Hardware -Categorise storage devices and backup media -Explain motherboard components, types and features -Classify power supplies types and characteristics -Explain the purpose and characteristics of CPUs and their features -Explain cooling methods and devices -Compare and contrast memory types, characteristics and their purposes -Distinguish between the different display devices and their characteristics -Install and configure peripherals and input devices -Summarise the function and types of adapter cards -Install, configure and optimise laptop components and features -Install and configure printers 2. Troubleshooting, repair and maintenance -Explain the troubleshooting theory -Explain and interpret common hardware and operating symptoms and their causes -Determine the troubleshooting methods and tools for printers -Explain and interpret common laptop issues and determine the appropriate basic troubleshooting method -Integrate common preventative maintenance techniques 3. Operating Systems and Software (Ms Windows 2000, Windows XP Professional, XP Home, XP Media Center, Windows Vista Home, Home Premium, Business and Ultimate, Windows 7 starter, Home Premium, Professional and Ultimate) -Compare and Contrast the different Windows Operating Systems and their features -Demonstrate proper use of user interfaces -Explain the process and steps to install and configure the Windows OS -Explain the basic of boots sequences, methods and startup utilities 4. Networking -Summarise the basics of networking fundamentals, including technologies, devices and protocols -Categorize network cables and connectors and their implementations -Compare and contrast the different network types 5. Security -Explain the basic principles of security concepts and technologies -Summarise the security features 6. Operational Procedure -Outline the purpose of appropriate safety and environmental procedures -Demonstrate the appropriate use of communication skills and professionalism in the workplace